Terms of service

Homique – Terms & Conditions

Welcome to Homique By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order—your home deserves only the best in centerpiece bowls and decor.

1. Definitions

  • Consumer: An individual purchasing centerpiece bowls, home decor, and related accessories for personal, non-commercial use.

  • Distance Contract: A purchase agreement completed remotely through our website.

  • Durable Medium: A method to store information unchanged (e.g., email).

  • Right of Withdrawal: You may return a purchase within 14 days of receiving your item(s), subject to exclusions (e.g., personalized or made-to-order items).

2. Applicability

These Terms apply to all purchases made through the Homique website. By placing an order, you acknowledge and accept these Terms. If any part conflicts with your local consumer laws, the version that offers more protection to you will apply.

3. Company Information

  • Business Name: ECOM SCALE LIMITED

  • Registered Address: RM03, 24/F, HO KING COMM CTR,
    2-16 FAYUEN ST, MONG KOK
    HONG KONG

  • Registration Number: 78908953

4. Our Offer

We promise to:

  • Provide clear product descriptions and high-quality images of our centerpiece bowls and home accessories (including materials, dimensions, and finishes).

  • Offer transparent pricing, including taxes and shipping fees where applicable.

  • Occasionally run special offers or promotions that may change without prior notice.

5. Order Process

  • A purchase contract is created when your payment is successfully processed.

  • You will receive an order confirmation by email.

  • All payments are processed using secure, encrypted methods.

  • We reserve the right to cancel orders in the event of pricing errors, stock issues, or suspected fraud.

6. Right of Withdrawal

  • You may cancel your order within 14 days of receipt.

  • To initiate a return, contact us via the email provided on our Contact page within the cooling-off period.

  • Items must be unused, in original packaging, and include all accessories or tags (if applicable).

Exclusions: Customized, engraved, made-to-order, or limited edition decor items are not eligible for return unless defective.

Refunds are processed within 14 days of receiving and inspecting the returned item(s).

7. Returns & Refunds

  • Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

  • Refunds will be issued to the original payment method.

  • Items showing signs of use, damage, or alteration are not eligible for return unless defective.

8. Pricing

  • All prices are listed in USD.

  • Promotional prices are valid only during the specified promotional period.

  • Homique reserves the right to correct any pricing errors at any time.

  • International customers are responsible for any customs duties, import fees, or local taxes.

9. Product Quality & Warranty

  • All products are described accurately and inspected for quality.

  • Claims for damaged or faulty items must be made within 14 days of delivery.

  • Warranty excludes:

    • Normal wear and tear

    • Damage from water, chemicals, misuse, or improper care

    • Unauthorized modifications or third-party repairs

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout. Please ensure details are accurate.

  • Standard delivery is within 30 days unless otherwise stated at checkout.

  • We’ll notify you of any delays.

  • If a product becomes unavailable after your purchase, we may offer an alternative or a full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure gateways shown at checkout.

  • Please contact our support team for any billing issues or questions.

12. Complaints & Support

  • Any concerns should be reported within 7 days of receiving your order.

  • We aim to respond within 14 business days.

  • Valid claims may result in a refund, replacement, or repair.

13. Dispute Resolution

We aim to resolve any issues fairly and informally. If necessary, unresolved matters may be referred to a mutually agreed third-party mediator.

14. Force Majeure

We are not responsible for delays or failures caused by events outside our control, including natural disasters, strikes, government actions, or technical issues.

15. Governing Law

These Terms are governed by the laws of Hong Kong SAR, unless your local consumer protection laws provide greater rights.

16. Changes to Terms

We may update these Terms & Conditions occasionally. The most current version will always be posted on our website and will apply from the date of publication.