Refund policy

Homique – Return & Refund Policy

At Homique, your satisfaction is our top priority. If something isn’t quite right with your new centerpiece bowl or decor item, we’re here to make it right — quickly and with care.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

🟢 You contact us within the return window
🟢 The item is unused, in its original packaging, and in resalable condition
🟢 The item arrived damaged or defective

🚫 Non-Refundable Items

We cannot accept returns for:

❌ Customized or made-to-order items (e.g., personalized finishes or limited editions)
❌ Used or damaged items caused by improper use or mishandling
❌ Clearance, final sale, or heavily discounted products

📝 How to Request a Return

To begin a return, please contact us with the following:

📦 Your order number
🗒 A brief description of the issue
📸 Clear photos of the item and packaging (if applicable)

Once received, we’ll guide you through the next steps.

🔄 Return & Refund Process

Review & Approval
We’ll assess your request and may follow up for additional details.

Return Instructions
If approved, we’ll provide the return address and instructions.
📦 Return shipping is the customer’s responsibility unless the item was incorrect or faulty.

Refund Processing
Once we receive and inspect the returned item(s), we’ll issue a refund to your original payment method.
⏳ Refunds are typically processed within 5–7 business days, depending on your payment provider.

📌 Important Notes

  • Returned items must be unused and in original condition

  • Shipping fees are non-refundable, unless the error was on our end

  • Returns that do not meet our policy may be declined

  • Excessive or suspicious return activity may result in an account review

💬 Need Help?

We’re here to support you with returns, replacements, or any order concerns.
Please visit our Contact Us page — the Homique team is always ready to assist and ensure your experience is seamless.